FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1.Q: Are you a factory or trading company? 

A:  We are a professional manufacturer and supplier of LED Home & Office Lighting.

2.Q: Where is your factory located? How can I visit there? 

A: Our factory is located in Shenzhen City, China. You can fly to Hong Kong International Airport, then take subway to Shenzhen You can also fly to Shenzhen airport directly. 

We warmly welcome our customers to visit us! 

3.Q: Can I get some samples? 

A: We are glad to offer you samples. 1-3 days for sample orders. 25-35 days for mass 

production orders (based on different quantities).

4.Q: How is your MOQ? Can you accept small order? 

A: Our MOQ is usually 500Pcs. But Small order or trial order is be accepted.

5.Q: Can we customize the product, including the packaging?

A: Yes, customized logo, packaging, and graphic are all accepted. Our R & D teams have the powerful ability to make a concept or idea to be a real product in time. The prototype sample is 15-20 days, the mould opening time is 35-45 days, the mass production time is 25-35 days after sample confirmation. 

6.How is your warranty policy?

We offer 1 or 2 years warranty time to our customers. 

7.Q: How does your factory ensure reliable quality? 

We have a professional and responsible QC team to control the quality strictly, they have a complete set of reliable and high efficiency quality control system from the inspection of incoming raw materials to finish products. Quality control in each phase as following: 

1) 100% inspection for all incoming materials by our IQC (Incoming Quality Control) department, if the defective rate is over our standard 2%, we will return the defective materials to our suppliers for rework, if less than 2%, we will change the detective parts by new qualified materials. 

2) Before on-line production, the appearance and functions of the PCB boards must be 100% checked by our QC department. 

3) Semi-finished goods must be 100% inspected by our QC department, if any defective part was found, we will repair it and then return it to production line again. 

4) IPQC (Input process quality control) must patrol inspecting during the whole production process. 

5) Completed sets must be 100% checked by the QC department, after that all the lamps start 4 Hours aging test.

6) During the aging test, the aging tester will 100% check the product functions. After the aging test, QC department will 100% check all the goods, then starting packing.

7) After packing, OQC (Out-going quality control) will start sampling inspection according to AQL: 0.25/1 standard, then we will inform customers to arrange the inspection date.

8.Why Choose us?
  1. We are a modern and professional manufacturer.
  2. Professional design team and design patent for our products.
  3. Our factory and products has BSCI, ISO9001, CE, RoHS and FCC certification.
  4. We have the sale experience to work with world-class customers, like Hama, Costco.
  5. 100% QC inspection Before Shipment.
  6. We offer 1-2 year warranty period, and free accessories replacement.
  7. We have professional sales teams to serve for you at any time.

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